Are there any setup fees ?
No. We offer free account setup.
Do you charge any additional fees for such features as PHP, MySQL databases etc ?
Our plans are all-inclusive. There are no hidden charges. Each plan comes with all standard hosting features such as CGI, PHP, MySQL, SSI, FrontPage extensions etc. You can have as many emails, FTP accounts, MySQL databases, mailing lists as you need even with our cheapest plan. You will not have to pay more for additional features.
Will I be able to upgrade my account in the future ?
Yes, you can upgrade your account at any time at no additional charge. Just submit a support ticket through our helpdesk.
What happens if I exceed my data transfer limit ?
When your data transfer is about to exceed your quota you will receive an email notification. If you think you are likely to go over your bandwidth limit you should upgrade your account to a higher plan. In case your site exceeds data transfer limit the system will block the site.
Can I prepay for an additional monthly data transfer/bandwidth ?
No. If you need more monthly data transfer, you must upgrade your account to a higher plan.
Is my credit card information safe with you ?
We do not store your credit card information on our servers. We are using the services of 2checkout.com (2CO.COM) which is an authorized retailer of services provided by ModHost. Your credit card information will be totally secure.
Do you offer a money back guarantee ?
Yes, we offer an unconditional 30 day money back guarantee on web hosting. Domain registrations are non-refundable.
Can I cancel my account at any time ?
You can cancel your account at any time. Just submit a ticket with cancellation request to our support helpdesk.
I live outside of the United States. Will you accept payment from me ?
Yes, we accept customer orders via Visa, MasterCard, Discover/Novus, American Express, Diners Club, JCB and debit cards with the Visa, Mastercard logo.
How do I update my billing information ?
You can update your account information by logging in to your account panel at the following URL: https:// secure.modhost.com/
Which company name will appear on my credit card statement ?
The charge will appear as 2checkout.com on your credit card statement. 2checkout.com (2CO.COM) is an authorized retailer for services provided by ModHost.
FREQUENTLY ASKED QUESTIONS > BILLING / FEES