What is the hardware / software configuration of your servers?
Our servers are state of the art Intel Dual Xeon 2.4 - 3.0 GHz machines with Hyper-Threading, 2 Gb DDR ECC Registered RAM, 2x120Gb + 1x160Gb fast SATA HD drives (RAID 1 + backup).
The operating system running on our servers is Redhat Linux + Apache. This combination is an industry standard due to their high reliability and performance levels. The servers are constantly upgraded with up to date software to ensure security and provide the best of service.
Where are your servers located ?
Our servers are located in the world class NAC (Net Access Corporation) data center in N.J., USA, using only "Premium" multi-homed NAC bandwidth. You can find more details about our servers and NAC datacenter in the Infrastructure section of our site.
Your server platform is Linux, does it make a difference what type of desktop computer I use ?
No. It does not matter what type of desktop computer you are using. You can use a PC or Mac, running Windows, Unix or MacOS.
How long until my account is setup ?
We attempt to get an account setup within 12 hours. On average it takes less than an hour to complete our fraud check and activate your account. You will receive a welcome email as soon as your account is setup.
Will I have access to my account 24 hours a day ?
Can you register domain names for me ?
Yes. We offer .com, .net, .org, .info, .biz and .us domain registrations at $15.95/year per domain. For details see Domain Registration section of our site.
Do you allow adult, warez or illicit content ?
Do you allow MP3 / video files ?
We allow mp3 and video files as long as you have legal rights to publish them.
Do you offer 24/7 support ?
Yes, we offer 24/7 support through our online helpdesk.
Can I cancel my account at any time ?
You can cancel your account at any time. To cancel the account submit a support ticket with cancellation request.
Will you place any banner ads or pop ups on my site ?
Of course not. We will never place advertisements on your website.
What is the path to my web directory, sendmail, ImageMagick and other utilities ?
Web directory: /home/username/public_html
[Replace 'username' with your account's actual username specified in your welcome email]
PHP Binary: /usr/bin/php
ImageMagick: /usr/local/bin or /usr/bin (depending on the server)
FREQUENTLY ASKED QUESTIONS > GENERAL / PRE-SALES QUESTIONS